Nevertheless I feel we need to have a frank and earnest discussion about how to overcome a troubleshooting step that is rendered impossible by the very problem it purports to resolve. This is perhaps the clutch which will make the remainder of my post a moot point. Therefore I do not know if the proper thing to do is installĪ) sp68041 - For W7 圆4 - F.63 RevA - Oct 27, 2016ī) sp78085 - For W8.1 圆4 - F.50 RevA - Aug 9, 2014Ĭ) none of the above, never install a mismatched version When I query HP for the proper updated BIOS version, I do not see a "Windows 10" option under this laptop.Īs the expert WAWood mentioned on another post, BIOS versions are specific to OS and machine types. This old laptop has Windows 10 Pro installed (full machine details below). Let us address the second problem first, as it may negate any need for further efforts.Īfter following all other HP Support Assistant steps (reseat battery, hard power off, reset BIOS to default) it is time to update BIOS. Verbose Troubleshooting: BIOS Version Mismatch Launched via Windows tool, launched via USB Boot Drive. Unsuccessfully hunted for the "platform.ini" file to tweak the "" setting and bypass this requirement, but cannot find this file. Verified adequate power supply via AC adapter. I've purchased a new off-brand battery, it is also not detected. Secondarily, but perhaps most important, I am not able to verify the correct BIOS version for this computer. While computer runs on AC adapter splendidly, upon BIOS update attempts produces an error stating the AC adaptor is not detected, ergo BIOS update cannot continue. Cannot update BIOS without >10% battery charge OR plugged in to AC adapter. Last steps of HP Support Assistant call for BIOS update. Please excuse me if it is not concise.ġ) If HP support page does not have BIOS update for my OS, what is my course of action?Ģ) If battery is not detected, and AC power is not detected during BIOS update, what is my work around?Īn old laptop does not recognize it's battery. Therefore I endeavor to provide a comprehensive first post. I read through forums regularly as a Sr Sys Admin and believe the most common problem is a lack of detailed information provided by posters.
Business PCs, Workstations and Point of Sale Systemsįirst, thanks to all my fellow troubleshooters and puzzle masters out there.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.
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